Return Policy

Return Window

You may request a return within 7 days of receiving your order. As our resin pieces are handcrafted, we accept returns only for damaged or defective items.

Eligibility

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase (order number)

Non-Returnable Items

• Custom-made and personalized orders
• Items damaged due to misuse after delivery
• Sale or discounted clearance items

How to Request a Return

1. Contact us at luxcraftbd@gmail.com or WhatsApp with your order number and photos of the issue.
2. Our team will review and approve your request within 48 hours.
3. Ship the item to the address provided. Return shipping costs are borne by the buyer unless the item was defective.

Refunds

Once we receive and inspect the returned item, a refund will be issued to your original payment method (bKash/Nagad) within 5–7 business days. Cash on Delivery orders will be refunded via mobile financial services.

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for a different color or size on a standard (non-custom) product, contact us within 7 days of delivery.